Frequently Asked Questions
Where are your products made?
All of our products are made in Ecuador by local artisans with small family businesses.
Do your artisans receive fair wages?
All of our artisans receive fair wages for their beautiful products, so they can support their families and grow their businesses. As well we are committed to giving back by supporting children with cancer in Ecuador through the Fundación Cecilia Rivadeneira. We give 10% of our profits to this important foundation that is working hard to improve the lives of children battling cancer.
Are alpacas hurt during production?
None of the alpacas are harmed during the shearing process and they are actually more comfortable during the warmer summer months after being sheared.
Why alpaca wool?
Alpaca wool is a luxurious fiber loved for is softness. You can't help but feel cozy wrapped up in an alpaca wool product. As well as it is hypoallergenic, so most people with wool allergies can wear alpaca wool. Alpaca is also a very durable fiber, so you normally will be able to enjoy your alpaca product for a long time to come.
Do alpaca products shed?
When you first receive you alpaca product it might shed a little bit, but it shouldn't last for long.
How do I wash alpaca?
It is always recommendable to hand wash alpaca products (see our washing instructions section). If you choose to machine wash do so very carefully on a gentle or wool cycle with a mild soap and do not dry.
Do you accept returns?
We accept returns within 30 days as long as the item is in its original condition. For more information check out our return section or email us at firstname.lastname@example.org.
How are items shipped?
All of our items are shipped via Canada Post and we offer different shipping options both within Canada and internationally. All of our orders are prepared within 1 to 2 business days. For further information on shipping options and shipping times check out our shipping information page.
Do you offer wholesale?
Yes we love working with stores of every size. For wholesale options email us at email@example.com or write us in the contact section.